U99 Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction & Scope

U99 is one of Bangladesh's most popular online gaming platforms, with millions of users playing games, placing bets, and enjoying various features every day. This Privacy Policy ("Policy") explains how u99 collects, stores, processes, and protects your personal information.

This Privacy Policy applies to the u99 website, mobile app, and all other digital platforms. By using our services, you are considered to have accepted all terms of this Policy. If you disagree with any part of this Policy, please refrain from using the platform.

2 What Information We Collect

Under the u99 Privacy Policy, we collect several types of information to deliver the best possible service and maintain platform security. Details are outlined below:

Under the u99 Privacy Policy, only the information that is strictly necessary will be collected. No unnecessary or excessive data is gathered. No sensitive information will be collected without your consent.

3 How Your Information Is Used

U99 uses the information it collects for specific, defined purposes. Our Privacy Policy ensures that each piece of data is used only for its intended purpose:

• Account Management: Your information is used for registration, login, and account verification.
• Service Delivery: Your information is required for gameplay, placing bets, and processing payments.
• Security Assurance: Data is analyzed to prevent fraud, deception, and money laundering.
• Legal Obligations: Your information is used to meet the requirements of licensing authorities and government regulators.
• Customer Support: Information is shared with our support team to assist with your complaints or issues.
• Platform Improvement: User experience is analyzed to improve our services.
• Responsible Gaming: Gaming behavior is monitored to provide assistance to users who may be at risk.

4 Data Storage & Security

A core pillar of the u99 Privacy Policy is ensuring the highest level of data security. We use internationally recognized cybersecurity technologies:

• 256-Bit SSL/TLS Encryption: All data transmissions are completed over encrypted channels.
• AES-256 Database Encryption: Stored data is protected with strong encryption.
• Firewall & Anti-DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.

Your information is stored on secure servers and can only be accessed by authorized personnel on a need-to-know basis. Under the u99 Privacy Policy, data is retained for a specified period (generally 5 years) after account closure due to legal requirements.

5 Sharing Information with Third Parties

U99 may share limited information with third parties under specific circumstances. This is never done to your detriment. Information may be shared in the following cases:

• Payment Providers: Limited financial information is shared with bKash, Nagad, Rocket, and banks to process transactions.
• Game Software Providers: Only essential session data is shared with licensed game providers.
• Law Enforcement: Information may be disclosed in compliance with a court order or government directive.
• Licensing Authority: Audit data is provided in accordance with regulatory requirements.

6 Cookie Policy

U99 uses cookies on its website and app to ensure smooth operation and improve the user experience. Cookies are small text files stored on your device.

• Essential Cookies: Used to store login sessions, security tokens, and language preferences.
• Analytical Cookies: To understand which parts of the platform are used most frequently.
• Functional Cookies: To remember your gaming preferences and settings.

You can manage your cookie preferences at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the platform.

7 Your Rights

Under the u99 Privacy Policy, you have several important rights. These rights are recognized under international data protection regulations:

• Right to Access Information: You may request details of what information u99 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to the use of your information for a specific purpose.
• Right to Data Portability: You may request a copy of your information in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, please contact our support team. u99 will respond to your request within 30 business days.

8 Privacy of Minors

Under the u99 Privacy Policy, our platform is strictly intended for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

9 Policy Updates & Contact

U99 reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified via your registered email and through an announcement on the platform.

If you have any questions or concerns about this Privacy Policy, please contact our data protection team directly. We are always here to help.