U99 believes gaming is entertainment, not an addiction. Our responsible gambling program helps you enjoy the experience within healthy limits — and we're with you every step of the way.
Responsible gambling at u99 is more than following rules — it's a mindset. We want every user to enjoy gaming as entertainment, not as a source of income or the only way to unwind. Online gaming is growing fast in Bangladesh, and staying informed has never been more important.
Research shows that most people who set clear limits before playing are not negatively affected by gaming. Problems arise when someone repeatedly bets to chase losses, or hides their gaming from family. The core goal of u99's responsible gambling program is to identify these patterns early and provide timely support.
Responsible gambling isn't just a personal matter — it affects your family, friends, and community. u99 believes a healthy gaming environment is only possible when both the platform and its users are aware of their responsibilities.
The first step in responsible gambling is knowing yourself. If any of the signs below apply to you, it may be time to seek help:
| Signs | Level | Advice |
|---|---|---|
| Chasing losses with more bets | High Risk | Take a Break Now |
| Hiding gaming from family | High Risk | Contact Support |
| Spending beyond your budget | Moderate Risk | Set Your Limits |
| Skipping work or studies to play | Moderate Risk | Set a Time Limit |
| Feeling restless when not gaming | Moderate Risk | Self-Assessment |
| Occasionally spending too much time | Low Risk | Stay Aware |
U99's responsible gambling tools help you protect yourself at any level of risk. Remember — asking for help isn't a weakness, it's the smart thing to do.
U99 offers a range of effective responsible gambling tools, all accessible directly from your account settings:
Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set; increasing a limit requires a 24-hour waiting period.
Set a maximum amount you're willing to lose over a given period. Once you reach that limit, no further bets can be placed.
Decide how long you'll play before each session starts. You'll receive an automatic reminder and be logged out when the time is up.
Take a temporary break of 7 days to 6 months. During this time your account remains active, but deposits and betting will be disabled.
For a longer break, self-exclude for anywhere between 6 months and 5 years. During this period, your account will be fully deactivated and no promotional messages will be sent.
Answer the following questions honestly. If more than three answers are "Yes", please speak with our support team.
As part of responsible gambling at u99, we always encourage our users to follow these habits:
Protecting minors is a core part of u99's responsible gambling policy. Our platform is strictly for users aged 18 and above. We take rigorous steps to enforce this age restriction:
The u99 Responsible Gambling team is always here for you. If you feel gaming is getting out of hand, take these steps:
Set limits on your account right now to keep your gaming under control.
Set Your Limits New AccountOur Commitment
At u99, responsible gambling isn't a formality — it's the foundation our platform is built on.
Age verification is mandatory when registering at u99. Financial transactions remain locked until your identity is confirmed with a national ID card or birth registration certificate.
Set your own deposit, loss, and session time limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour cooling-off period to prevent impulsive decisions.
From short-term cooling-off to long-term self-exclusion — u99 has the right break option for every stage of responsible gaming.
Automatic alerts are sent when you approach your set limits. This keeps you informed in time — the decision always stays with you.
Using responsible gambling services is completely confidential. Your information is never shared with any third party. There's no reason to hesitate in asking for help.
The u99 Responsible Gambling team is available 24/7 to help. Reach us anytime via live chat or email.
Common Questions
Now that you've read u99's responsible gambling policy, join the millions of trusted players across Bangladesh — keep the fun, keep the control.